Privacy Policy

Introduction

At agilityrygiftei, we are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store specialising in handmade creations.

By using our website, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our services.

Our Commitment: We respect your privacy and are committed to handling your personal information in accordance with Australian privacy laws and best practices.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Contact us through our contact form
  • Request information about our handmade products
  • Place an order for custom creations
  • Subscribe to our newsletter
  • Schedule a studio visit

This information may include your name, email address, phone number, mailing address, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders for handmade products
  • Communicate with you about your inquiries and custom orders
  • Send you information about our products and services
  • Improve our website and customer experience
  • Comply with legal obligations
  • Prevent fraud and ensure security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances, in accordance with Australian Privacy Principles:

  • With service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping companies, IT service providers)
  • When required by Australian law, court order, or to comply with legal obligations
  • To protect our rights, property, or safety, or that of our customers or others
  • In connection with a business transfer or merger, subject to privacy law requirements
  • With your explicit consent

When we share information with third parties, we ensure they are bound by confidentiality obligations and privacy laws. We only share the minimum information necessary for the purpose.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate, incomplete, or out-of-date information
  • Complaint: Make a complaint about how we handle your personal information
  • Anonymity: Where lawful and practicable, interact with us anonymously or using a pseudonym

To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days in accordance with Australian privacy law.

Making a Complaint: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or make a privacy complaint, please contact us:

Privacy Officer
agilityrygiftei
Email: writetous@agilityrygiftei.world
Phone: +61 40 564 7755
Address: 97 Renwick Street, Redfern NSW 2016, Australia

We will respond to your inquiry within 30 days in accordance with Australian privacy law requirements.