At agilityrygiftei, we want you to be completely satisfied with your handmade purchase. We stand behind the quality of our artisan creations and are committed to ensuring your happiness with every order.
Australian Consumer Law: Our returns policy complies with the Australian Consumer Law (ACL). You have certain rights under the ACL that cannot be excluded, including rights to a repair, replacement, or refund for products with major faults.
To be eligible for a return (change of mind), your item must be:
Due to the handmade nature of our products, each piece is unique. Please note that slight variations from product images are normal and do not constitute a defect.
Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Custom-made items are created specifically for you and cannot be returned unless there is a manufacturing defect or error on our part. If you receive a custom order that does not match your specifications due to our error, please contact us immediately, and we will work to resolve the issue.
To initiate a return:
Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days, in accordance with Australian Consumer Law requirements.
Change of Mind Returns: Refunds will not be issued for change of mind returns if:
Major Faults: If your product has a major fault (e.g., significantly different from description, unsafe, or doesn't do what we said it would), you are entitled to choose a refund or replacement under Australian Consumer Law, regardless of the 14-day period.
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Please send returns to:
agilityrygiftei
97 Renwick Street
Redfern NSW 2016
Australia
Please include your return authorization number on the package.
If you have questions about our return policy or need assistance with a return, please contact us:
Email: writetous@agilityrygiftei.world
Phone: +61 40 564 7755
We're here to help ensure your satisfaction with our handmade creations.